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Returns Policy

Thank you for shopping at HoofCareDirect.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your items need to have a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuers policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item, please don’t hesitate to contact us.

 

Customers who are happy with HoofCare Direct

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Flat rate shipping €9 across Ireland for all our hoof care products. Next Day Dispatch on all orders before 5pm

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Bulk discounts are available on select hoof care products.

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If you have any questions we are always happy to help!

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